Frequently Asked Questions
Everything you need to know about your gear purchase
What is the shipping time for high-end amplifiers and guitars?
Most orders are processed within 24 hours. We use specialized packaging to ensure your electronics and instruments arrive safely, typically within 3 to 5 business days for domestic orders.
Do you offer international shipping for boutique gear?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their local government.
What is your return policy for electronic components?
We offer a 14-day return window for most items. Products must be in original condition with all packaging, manuals, and warranty cards included. A restocking fee may apply to certain boutique electronics.
Are all products covered by a manufacturer warranty?
Every new product we sell is covered by the full manufacturer's warranty. As an authorized dealer, we can assist you with any warranty claims or technical support needs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Affirm to help you invest in the professional gear you need.
How do you ensure the safety of delicate electronic equipment during transit?
We double-box all fragile electronics and use premium packing materials. Every high-value shipment is fully insured against damage or loss during the shipping process.